Shipping policy

Effective Date: 6/12/23

Thank you for choosing Earth Ranch, LLC! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website. By placing an order, you acknowledge that you have read, understood, and agreed to the following policy.

  1. Order Processing Time: 1.1. All orders are processed within 5 business days (excluding weekends and holidays) from the date of purchase. 1.2. Please note that order processing time may be extended during peak seasons, promotional events, or unforeseen circumstances. We will do our best to notify you in advance of any such delays.

  2. Shipping Methods: 2.1. We offer various shipping methods to cater to your preferences. The available shipping options and associated costs will be displayed at the checkout page. 2.2. Shipping methods may vary depending on the destination, weight, size, and value of the package. 2.3. We partner with reputable shipping carriers to ensure the reliable and timely delivery of your orders.

  3. Shipping Destinations: 3.1. We currently ship to addresses within continental USA. For international customers, please contact us at orders@earthranch.com. 3.2. It is your responsibility to provide accurate and complete shipping information. We will not be held liable for any delays or non-delivery arising from incorrect or insufficient address details.

  4. Shipping Costs and Taxes: 4.1. Shipping costs are calculated based on the selected shipping method, package weight, destination, and any applicable taxes or customs duties. 4.2. The shipping costs will be clearly indicated during the checkout process before you complete your purchase. 4.3. Please note that additional customs fees, taxes, or import duties may be imposed by your local authorities for international shipments. Any such charges are the sole responsibility of the recipient.

  5. Shipment Tracking: 5.1. Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress. 5.2. You can track your shipment by visiting the carrier's website and entering the provided tracking number.

  6. Delivery Time: 6.1. The estimated delivery time will depend on the selected shipping method and your location. 6.2. Please note that delivery times may vary due to factors beyond our control, including customs clearance procedures, weather conditions, or other unforeseen circumstances. 6.3. We strive to ensure prompt delivery, and we appreciate your patience in case of any unforeseen delays.

  7. Order Tracking and Support: 7.1. If you have any questions or concerns regarding your order, please contact our customer support team. We will be happy to assist you in tracking your order or resolving any shipping-related issues. 7.2. You can reach out to our customer support team through orders@earthranch.com.

  8. Order Cancellation or Modification: 8.1. Once an order is placed, changes or cancellations may not be possible. However, if you need to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, provided the order has not yet been shipped.

  9. Lost or Damaged Shipments: 9.1. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. 9.2. We will work with the shipping carrier to investigate the issue and assist you in filing any necessary claims. 9.3. It is essential to retain all packaging materials and document any visible damage for the claims process.

  10. Returns and Exchanges: 10.1. For information regarding our return and exchange policy, please refer to our Returns and Exchanges Policy available on our website.

  11. Governing Law: 11.1. This Shipping Policy shall be governed by and construed in accordance with the laws of The State of Wisconsin]. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Wisconsin.

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The most recent version of the policy will be posted on our website. It is your responsibility to review the policy periodically for any changes.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.

Thank you for choosing Earth Ranch, LLC. We appreciate your business!

Earth Ranch, LLC
orders@earthranch.com
N173W21170 Northwest Passage, Jackson, WI 53037, United States of America
262-674-1154